![]() It’s automatically included with a Plus Plan at no extra cost, or you can add it to a Custom Plan as a Bolt On for an additional monthly cost. I've included below some of our top Q&A’s, but we have even more details, info, questions and answers for O2 Switch Up here on our website, so please check it out. With a whole host of exciting new phones set to be released in the coming months we can’t wait to see our customers start switching and getting the most from their new handsets.” O2 Switch Up gives our customers the power to decide what phone they have and when they have it, all on their terms and with the peace of mind that their previous phone won’t go to waste. “We’re ripping up the rule book and giving our customers even more freedom and flexibility so that they’re in control. Gareth Turpin, Chief Commercial Officer at Virgin Media O2 said: We'll then refurbish their old phone as a Like New one, so we reduce the amount of e-waste going into landfill. Any phones being returned to us should be in good condition: no cracks, chips, deep scratches or any other kind of damage.Ĭustomers don't have to worry about paying off their current plan either - we'll settle that for them and start them on a new Custom Plan for whichever new phone they choose. To swap your current phone for a new one, customers with O2 Switch Up will need to go into an O2 Shop. ![]() You can choose to add it as a Bolt On to any other Custom Plan for an additional monthly cost. If you choose a Plus Plan, you’ll automatically get Switch Up at no extra cost. ![]() You’ll then need to take out or upgrade to a new Plus Plan or any other Custom Plan. You can get Switch Up by heading in store, online or by calling us on 08. Without Switch Up, I would need to pay off the remainder of my device plan (Several £££’s) before I’d be able to upgrade to a new device. The Switch Up bolt-on is available for new and upgrading customers on an eligible Custom Plan, and comes included in our Plus Plans.įor techies like me who love new tech and hate being committed to a single phone model for several years, Switch Up is a game changer! I could upgrade to the latest Samsung flagship today and then switch to the next Samsung flagship whenever it gets launched, for example, without paying any extra charges. With O2 Switch Up, customers are free to swap to a new phone, whenever they like, as many times as they like, with no extra charges. In fact, as far as we’re aware we may be the first* in the world to do this! (* from what I can tell, anyway, but there are a LOT of mobile network operators in the world!) ![]() Switch Up is something new, something VERY exciting, and VERY unique to O2. With a Custom Plan, you can already upgrade at any point by simply paying off the remainder of your device plan. A Custom Plan gives you the ability to choose your own contract length from 3 to 36 months, and also lets you fine-tune how much data you need each month. It is too good to be true, and yet somehow, it is!įirst of all, a quick recap of O2 Custom Plans. So, you saw the title and you’re thinking “that’s too good to be true… gotta be clickbait, right?”. ![]()
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